Communication
Greet all patients and staff with a friendly smile, eye contact and, introduce myself Be available and a good listener for each other and our patients Be open minded to constructive criticism and new ideas from staff and patients Be approachable with a teachable attitude and a willingness to learn Acknowledge each other and our patients at all times Always empathize with each other and patients Give patients and staff our undivided attention Take the time to address and understand patient’s and staff’s concerns Resolve conflicts with staff and patients in a private setting Show appreciation to staff and patients
Teamwork
Work together as a team and demonstrate that to patients Take ownership of my own professional development Work efficiently to the best of my abilities Be proactive in assisting others Inform staff and patients of any changes as it related to their care and service Be a team player and always look beyond assigned tasks Treat staff and patients as we would like to be treated Respond to the needs of each other and our patients in a timely manner Follow through with all assigned tasks
Professionalism
Dress professionally as appropriate for my position, including good hygiene Be responsible for a positive environment and accountable for my actions Be honest and ethical when interacting with staff and patients Take pride in our work by doing the best job we can in a timely manner Keep personal work area clean and organized Do our best to express confidence in the care we provide Be dependable for, and held accountable by, all staff and patients Arrive on time and ready to work
Services
Cultivate positive staff and patient relationships Be accommodating to staff and patients Always strive to go above and beyond Provide follow-up in a timely manner Communicate all possible patient care options clearly and effectively
Respect
Respect confidentiality of staff and patients Show concern for the needs of the staff and patients Treat staff and patients with respect and understanding Give staff and patients the opportunity to be heard and aim for a positive outcome Address patients by last name unless given permission otherwise Respect the time of staff and patients Standards of Performance